Last updated: April 2026
This Privacy Policy explains how Signum Verify collects, uses, stores, and discloses personal information.
This draft is intended as a starting point for legal review before publication.
1. About this policy
Signum Verify is a software platform designed to support AML/CTF compliance workflows for professional services firms.
This policy is intended to help users understand what personal information may be collected through the website, platform, and related communications, how that information is handled, and how individuals can contact us about privacy questions or complaints.
2. What information we may collect
- Name
- Business name
- Job title
- Email address
- Phone number
- Billing details
- Login and account information
- Communications with us
- Technical and usage data such as IP address, browser type, device information, and activity logs
- Information uploaded to or entered into the platform by customers and authorised users
Depending on how the service is used, customers may also upload or enter information relating to their own clients, directors, beneficial owners, trustees, or other individuals as part of their compliance workflows.
3. How we collect information
- You visit our website
- You submit an enquiry or request a demo
- You create an account or use the platform
- You subscribe to updates or marketing communications
- You contact support
- A customer uploads or enters data into the platform
- We use cookies, analytics, or similar technologies
4. Why we collect and use information
- Provide and operate the Signum Verify platform
- Set up and manage customer accounts
- Authenticate users and protect account security
- Provide support, onboarding, and customer service
- Process payments and manage subscriptions
- Improve our website, product, and user experience
- Communicate product updates, service notices, and security notices
- Send marketing communications where permitted by law
- Comply with legal obligations and respond to lawful requests
- Detect, investigate, or prevent fraud, misuse, or security incidents
5. Disclosure of personal information
- Related entities and service providers who help us operate the business
- Cloud hosting, analytics, communications, payment, and support providers
- Professional advisers such as lawyers, accountants, and insurers
- Regulators, courts, law enforcement agencies, or government bodies where required or authorised by law
- A buyer or successor entity in connection with a business sale, restructure, or transaction
We do not sell personal information.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
These steps may include access controls, password protection, encryption, secure cloud infrastructure, logging, monitoring, and restrictions so that only authorised personnel can access information needed for their role.
No system is completely secure, so we cannot guarantee absolute security.
7. Overseas disclosure
Some service providers we use may store or process personal information outside Australia.
Where this occurs, we will take reasonable steps to ensure that information is handled in a manner consistent with applicable privacy obligations.
8. Access and correction
Individuals may request access to personal information we hold about them and may ask us to correct inaccurate, out-of-date, incomplete, irrelevant, or misleading information.
We may need to verify identity before processing a request.
9. Cookies and analytics
Our website and platform may use cookies and similar technologies to support login functionality, remember preferences, measure traffic, and improve performance.
Users can usually control cookies through browser settings, although disabling some cookies may affect site functionality.
10. Marketing communications
We may send marketing communications about our products, content, events, or updates where permitted by law.
Recipients can opt out at any time by using the unsubscribe link or contacting us directly.
11. Complaints
If you believe your personal information has been handled improperly, you can contact us using the details below and we will review your complaint.
If the issue is not resolved, you may have the right to complain to the Office of the Australian Information Commissioner.
12. Contact us
- Privacy Officer
- Signum Verify
- Brisbane, Australia
- hello@signumverify.au
- [Insert phone number]
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the law, our services, or our data handling practices.
The updated version will be published on our website with a revised effective date.
